communication in health and social care sector
Edexcel BTEC Levels 4 and 5 Higher Nationals in Health and Social Care (QCF)
Unit:
Communicating in Health and Social Care Organisations Unit Code
Date Issued: 23rd September 2013
Student Name:
Student ID
Submission Date:
Lecturer:
Internal Verifier:
Assessment criteria
Outcomes
Assessment requirements
To achieve each outcome a learner must demonstrate the ability to:
L1. Be able to explore how communication skills are used in health and social care
1.1
Apply relevant theories of communication to health and social care settings.
1.2
Use communication skills in a health and social care settings.
1.3
Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4
Analyse the use of strategies to support users of health and social care services with specific communication needs in health and social settings.
L1. Understand how various factors influence the communication process in health and social care
2.1
Explain how the communication process is influenced by values and cultural factors in health and social care settings.
2.2
Explain how legislation, charters and codes of practice impact on the communication process in health and social care settings.
2.3
Analyse the effectiveness of organisational systems and policies in promoting good practice in communication in health and social care settings.
2.4
Suggest ways of improving the communication process in a health and social care settings.
L3. Be able to explore the use of information and communication technology (ICT) in health and social care
3.1
Access and use standard ICT software packages to support work in health and social care settings.
3.2
Analyse the benefits of using ICT in health and social care for users of services, care workers and care organisations
3.3
Analyse how legal considerations
Unit:
Communicating in Health and Social Care Organisations Unit Code
Date Issued: 23rd September 2013
Student Name:
Student ID
Submission Date:
Lecturer:
Internal Verifier:
Assessment criteria
Outcomes
Assessment requirements
To achieve each outcome a learner must demonstrate the ability to:
L1. Be able to explore how communication skills are used in health and social care
1.1
Apply relevant theories of communication to health and social care settings.
1.2
Use communication skills in a health and social care settings.
1.3
Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4
Analyse the use of strategies to support users of health and social care services with specific communication needs in health and social settings.
L1. Understand how various factors influence the communication process in health and social care
2.1
Explain how the communication process is influenced by values and cultural factors in health and social care settings.
2.2
Explain how legislation, charters and codes of practice impact on the communication process in health and social care settings.
2.3
Analyse the effectiveness of organisational systems and policies in promoting good practice in communication in health and social care settings.
2.4
Suggest ways of improving the communication process in a health and social care settings.
L3. Be able to explore the use of information and communication technology (ICT) in health and social care
3.1
Access and use standard ICT software packages to support work in health and social care settings.
3.2
Analyse the benefits of using ICT in health and social care for users of services, care workers and care organisations
3.3
Analyse how legal considerations