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Ikea Operations Management

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Ikea Operations Management
CalvinIELM 6030 Ergonomics
2013-2014 first semester

Instructor: Calvin Or
Department of Industrial and Manufacturing Systems Engineering The University of Hong Kong
Environment
Light Sound Temperature Humidity

Man

Machine/Technology

Posture Fatigue Physical comfort

1

A little about me …
• Calvin Or • Assistant Professor, Dept of IMSE • BEng., Industrial Engineering & Engineering Management • MSc, Industrial Engineering • PhD, Industrial & Systems Engineering Contact Information
– Tel: 2859-2587 – Email: klor@hku.hk – Office hour: By appointment
2

Course syllabus

3

About my teaching and class
• Teaching is about sharing knowledge and facilitating learning • Rote learning is not encouraged • My style
– Participation … there are no right and wrong answers; letting you know the fact and evidence – Ask questions, challenging me is okay!

4

My goals for this course
• Change the way you think about human factors and ergonomics • Change the way you think about product, process and system design • My hope is that you become completely intolerant of design that does not incorporate human factors science • My hope is that by the end of this class bad design will jump out at you, and when it does, you will know how to fix it.
5

Take Away Messages…
• We know that performance, efficiency, safety and usability are the result of the interaction between human (people), machine (e.g., technology), and the system in which they work. Human factors engineering helps you understand that interaction so that you can better design systems to improve performance and safety.…LEARN ABOUT IT! • We have a set of tools, standards, guidelines and principles for improving human performance, safety …USE & APPLY THEM! • We know that human factors engineering does improve performance and safety …WHEN USED AND IMPLEMENTED APPROPRIATELY.
6

What is this discipline really called?
• • • • • • Human factors? Ergonomics? Human-computer interaction?

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