References
Bolton, Robert (1979), People Skills, Simon & Schuster, New York.
Boyle, Dr. William (1999), Getting Connected: How To Improve All Your Relationships, William Boyle and Associates, Illinois.
DeVito, Joseph A. (2002), The Interpersonal Communication Reader, Allyn & Bacon: A Pearson Education Company, New York.
Pfeiffer, J.W. (1973), Conditions Which Hinder Effective Communication excerpt from The 1973 Annual Handbook for Group Facilitators, Pfeiffer and Company, California.
References: Bolton, Robert (1979), People Skills, Simon & Schuster, New York. Boyle, Dr. William (1999), Getting Connected: How To Improve All Your Relationships, William Boyle and Associates, Illinois. DeVito, Joseph A. (2002), The Interpersonal Communication Reader, Allyn & Bacon: A Pearson Education Company, New York. Pfeiffer, J.W. (1973), Conditions Which Hinder Effective Communication excerpt from The 1973 Annual Handbook for Group Facilitators, Pfeiffer and Company, California.
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