P1 – Explain the role of effective communication and interpersonal interaction in a health and social care setting.
P1 – Explain the role of effective communication and interpersonal interaction in a health and social care setting.
Effective communication is a way to interact and give each other information without any misunderstanding or confusion. It’s a way of building relationships and trust between a professional and a service user.
Health and social care professionals have to communicate professionally to make sure that the service users have a clear understanding of what is being said and to make sure that the information being said meets the service user’s needs.
When professionals are communicating verbally they need to consider who their audience is that they are speaking to whether it’s formal to their service users or jargon to other professionals in the work place. If the professional is talking to another colleague they might use jargon. Jargon is basically abbreviations for common phrases in a workplace e.g. C.B.C means ‘Complete Blood Count’. Jargon is used because it is a quicker way of passing on important information. If the professional is talking to a service user then they will use formal language with a soft tone of voice. A soft tone of voice builds trust between the professional and the service user and shows they respect them too. If the service user doesn’t understand what they have been told by the professional it is clear that the message sent hasn’t been received by the service user.
Non-verbal communication is important when communicating with service users because it can show that you are a reflective listener. Being a reflective listener is basically repeating what the other person has said, by doing this it shows that you are actually listening to what the person is saying. You are reassuring them that you are listening by repeating. Non-verbal communication can also be used by touching. If the professional touches the service user when having a conversation whether it’s a pat on the shoulder or holding their hand it builds trust
Effective communication is a way to interact and give each other information without any misunderstanding or confusion. It’s a way of building relationships and trust between a professional and a service user.
Health and social care professionals have to communicate professionally to make sure that the service users have a clear understanding of what is being said and to make sure that the information being said meets the service user’s needs.
When professionals are communicating verbally they need to consider who their audience is that they are speaking to whether it’s formal to their service users or jargon to other professionals in the work place. If the professional is talking to another colleague they might use jargon. Jargon is basically abbreviations for common phrases in a workplace e.g. C.B.C means ‘Complete Blood Count’. Jargon is used because it is a quicker way of passing on important information. If the professional is talking to a service user then they will use formal language with a soft tone of voice. A soft tone of voice builds trust between the professional and the service user and shows they respect them too. If the service user doesn’t understand what they have been told by the professional it is clear that the message sent hasn’t been received by the service user.
Non-verbal communication is important when communicating with service users because it can show that you are a reflective listener. Being a reflective listener is basically repeating what the other person has said, by doing this it shows that you are actually listening to what the person is saying. You are reassuring them that you are listening by repeating. Non-verbal communication can also be used by touching. If the professional touches the service user when having a conversation whether it’s a pat on the shoulder or holding their hand it builds trust