Paper Asssiognment
Question 1 1.1. Identified three possible causes of conflict and their discussion at Willows Discount Stores.
Conflict in the workplace environment is regarded as a normal by product of all human interaction by most informed people. Three possible causes of conflict and their causes at Willows Discount Stores are discussed below:-
* Differences in attitude
If there are differences in attitude it is very difficult to overcome in an attempt at conflict resolution, because a certain attitude may remain, even if there is a proof that the beliefs and values on which is based are false.
Conflict can therefore only be resolved by creating new positive attitude, and not by altering old, negative ones. * Information differences
If employees are able to retrieve and interpret information which was withheld by the employer, this may cause conflict. At different levels, the nature and extend of information available to groups may vary and this can cause conflict.
* Lack of common objective
The existence of common objective orientates the behaviour of individuals of groups in question towards the achievement of the objective. If an organisation have no common objective with regard to a certain matter, this will likely result in chaos.
Mr Jack Mabena as an accountant at Wilows Discount Stores find it difficult to allow Ms Susan Dlamini to be favoured with job assignments and compensation while she stated wrong information about her qualifications in the contact of employment (she stated that she had Bcom degree).
Mr Jack Mabena does not consider the objective of the company to save R250 000 per year that Susan’s software programme can implement. Jack Mabena’s concern is to compete for limited resources as a qualified accountant.
Mr Jack Mabena also thought that Susan Dlamini is favoured as a woman so he developed a negative attitude towards Jenny Young.
1.2. Two types of conflict that are prevalent at Willows Discount Stores and what
Conflict in the workplace environment is regarded as a normal by product of all human interaction by most informed people. Three possible causes of conflict and their causes at Willows Discount Stores are discussed below:-
* Differences in attitude
If there are differences in attitude it is very difficult to overcome in an attempt at conflict resolution, because a certain attitude may remain, even if there is a proof that the beliefs and values on which is based are false.
Conflict can therefore only be resolved by creating new positive attitude, and not by altering old, negative ones. * Information differences
If employees are able to retrieve and interpret information which was withheld by the employer, this may cause conflict. At different levels, the nature and extend of information available to groups may vary and this can cause conflict.
* Lack of common objective
The existence of common objective orientates the behaviour of individuals of groups in question towards the achievement of the objective. If an organisation have no common objective with regard to a certain matter, this will likely result in chaos.
Mr Jack Mabena as an accountant at Wilows Discount Stores find it difficult to allow Ms Susan Dlamini to be favoured with job assignments and compensation while she stated wrong information about her qualifications in the contact of employment (she stated that she had Bcom degree).
Mr Jack Mabena does not consider the objective of the company to save R250 000 per year that Susan’s software programme can implement. Jack Mabena’s concern is to compete for limited resources as a qualified accountant.
Mr Jack Mabena also thought that Susan Dlamini is favoured as a woman so he developed a negative attitude towards Jenny Young.
1.2. Two types of conflict that are prevalent at Willows Discount Stores and what