Roles and Responsibilities of Employees in Bpo
SUSEE I.SYS PVT LTD
ROLES AND RESPONSIBLITIES
Roles and responsibilities of employees in BPO
Manoj Mathew
* What is MANAGEMENT Management is the process of designing and maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims
* Characteristics of Management * Goal Oriented : It coordinates the efforts of workers to achieve the goal of the organization * Result through others : The Manager cannot do everything themselves, they must motivate the subordinates for the accomplishment * System of Authority : a hierarchy of command and control should be followed * Multi-disciplinary Subject : Management has grown taking the help of so many other disciplines such as Technological engineering , sociology and psychology * Classification of Our business activities * Technical Activities * Commercial Activities * Financial Activities * Security Activities * Accounting Activities * Managerial activities
* Qualities of a Manager * 1.Physical ( Healthy and energy ) * 2. Mental ( ability to understand ) * 3. Moral ( Willingness to accept responsibilities and Loyalty ) * 4. General Education ( Awareness in all areas ) * 5. Special Knowledge ( high knowledge in working area ) * 6. Experience (Knowledge arising from Work Proper ) * Different Managerial skills * Technical skills enable people to perform an operational activity involving methods, processes or techniques * Human skills enable people to communicate, persuade, manage conflict, motivate, coach, negotiate and lead. * Conceptual skills enable people to come out with new ideas & creative thinking especially during uncertainty * Steps involved in Successful Delegation * Establishment of definite goals : Set goals for the BPO process * Developing Personal Discipline for Supervision : Every subordinate get the attitude to take
ROLES AND RESPONSIBLITIES
Roles and responsibilities of employees in BPO
Manoj Mathew
* What is MANAGEMENT Management is the process of designing and maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims
* Characteristics of Management * Goal Oriented : It coordinates the efforts of workers to achieve the goal of the organization * Result through others : The Manager cannot do everything themselves, they must motivate the subordinates for the accomplishment * System of Authority : a hierarchy of command and control should be followed * Multi-disciplinary Subject : Management has grown taking the help of so many other disciplines such as Technological engineering , sociology and psychology * Classification of Our business activities * Technical Activities * Commercial Activities * Financial Activities * Security Activities * Accounting Activities * Managerial activities
* Qualities of a Manager * 1.Physical ( Healthy and energy ) * 2. Mental ( ability to understand ) * 3. Moral ( Willingness to accept responsibilities and Loyalty ) * 4. General Education ( Awareness in all areas ) * 5. Special Knowledge ( high knowledge in working area ) * 6. Experience (Knowledge arising from Work Proper ) * Different Managerial skills * Technical skills enable people to perform an operational activity involving methods, processes or techniques * Human skills enable people to communicate, persuade, manage conflict, motivate, coach, negotiate and lead. * Conceptual skills enable people to come out with new ideas & creative thinking especially during uncertainty * Steps involved in Successful Delegation * Establishment of definite goals : Set goals for the BPO process * Developing Personal Discipline for Supervision : Every subordinate get the attitude to take