(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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of 45 county sport partnerships in England that is funded to offer 6 core services to our partners: Co-ordinating the Network Managing Sports Programmes Event Organisation Consultancy‚ Advice and Guidance Education and Training Communication and Advocacy West Yorkshire Sport has a flat organisational structure comprising of a CEO‚ Operational Manager‚ 6 development managers and 7 development officers and a central services team that covers 2 CSPs (SYSport and WYSport). This flat organisational structure
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after many years of being open due to lack of marketing and not being able to keep up with the rapid growing competition. It takes the integration of sales‚ marketing‚ front of the line staff and knowing your customers wants and needs to be successful for decades. Not listening to customer demands could be detrimental to your organization. Even if you are successful now‚ another competitor can rise and take away your market share. An organization should not only care about sales and revenue growth
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WORK-BASED ASSIGNMENT: M3.01 |Centre Number |Centre Name | |Candidate Registration No |Candidate Name | |TASK | |Identify a workplace problem facing you or your
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the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
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Assignment 08: "GREED IS GOOD!" Kant’s moral philosophy was the categorical imperative. As per Kant stated rules are rules‚ and commands are commands – unconditionally. Kant would have said that Gekko’s speech and ideologies were immoral. He would have said that greed was immoral as it was morally wrong intrinsically. As per Kant’s formula of universal law if the world population had to live with the maxim that “greed is good” the planet would soon run out of all its resources as everyone will
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understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District‚ researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SERVICES IN RAJAHMUNDRY REGION”has been conducted. 1.2 Importance of the Study In today’s competitive business world and challenging economy‚ retaining your customer base is critical to your success. If you don’t give your customers some good reasons to stay‚ your competitors will give them a reason to leave. Customer retention
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C.G. Jung and Archetypes 1. Relate one of the situational archetypes to the novel. Be specific. In Fifth Business the main character was given a new name‚ as if he was born again. DIviding his life into two stages‚ Dunny as a boy‚ and Dunstan as a man. The situational archetype that relates to the theme and character is rebirth. He experienced rebirth as each time he was given a new name. 2. Relate one of the symbolic archetypes to the novel. Be specific. The symbolic archetype that is refered
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02.08 Set Sail Discussion-Based Assessment—411 File Part 1: Reviewing the Lessons Use the 3-2-1 charts from your 411 Files‚ the interactive on the introduction page of the lesson and what you remember from Module Two to complete this chart. Island of Exploration Lesson What is something you learned in this lesson that you think is important? Colonization Cove 02.01 Impact of Colonization French and Indian War Valley 02.02 French and
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Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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